While on board an Indigo flight 6E138 from Mumbai to Kolkata on 1st August, a Muslim man had a panic attack and started crying. While the cabin crew was helping him, another passenger slapped him.
IndiGo officials confirmed that the passenger who was slapped had suffered a panic attack and the incident occurred shortly after the flight departed from Mumbai at 2:45 AM. Upon landing in Kolkata at 5:35 AM, the passenger who assaulted the victim was handed over to airport security personnel, as per the airline’s standard operating procedure. The airline, however, stated there was no clarity yet on whether the individual responsible for the assault would be placed on the ‘no-fly list’.
Indigo released a statement stating:
“We are aware of an incident involving a physical altercation on board one of our flights. Such unruly behaviour is completely unacceptable and we strongly condemn any actions that compromise the safety and dignity of our passengers and crew. Our crew acted in accordance with established Standard Operating Procedures. The individual involved was identified as unruly and handed over to the security authorities upon arrival. All appropriate regulatory agencies have been duly informed, in line with protocol. We remain committed to maintaining a safe and respectful environment on all our flights.“
Indigo later put the man on the no-fly list:
“At IndiGo, the safety and well-being of our customers and crew remain our foremost priority. Following due diligence, the incident involving an unruly customer has been formally reported to the relevant authorities for necessary action. In line with our commitment to discourage such unruly behavior onboard flights, the individual has been suspended from flying on any IndiGo flights, in accordance with regulatory provisions.“
